Question 1

What is Crossroads Fiber?

Accepted Answer

Crossroads Fiber is Chicopee's premier high-speed Internet Service Provider!  Powered by Chicopee Electric Light, Crossroads Fiber is an all-fiber network delivering speeds of up to 1Gbps (1000 Mbps).

Question 2

Why is Crossroads Fiber superior to other internet providers in Chicopee?

Accepted Answer

Besides offering the highest speeds in Chicopee, we will also offer symmetrical upload and download speeds to our customers of up to 1 Gbps (1000 Mbps). Compare this to the competition a cable company that has an upload speed that is less than 1/10th of the download speed. Additionally fiber optic cables are not susceptible to electrical interference or environmental factors like that of our competitors.

Question 3

Will Customers always receive the internet speed that they sign up for?

Accepted Answer

Our network is being designed to support up to Gigabit speeds to customers. Many factors can influence the speeds that you see including the devices you are using and their age. Other factors such as Wi-Fi congestion, network traffic and the site you are visiting can also have an impact on the speed.

Question 4

Does Crossroads Fiber Offer Phone/VOIP Service?

Accepted Answer

No.  We have no plans to offer Business nor Residential telephone services at this time, but there are other options available to you through third party “Voice over Internet Provider” services, also known as VoIP.

There are many established companies that offer quality Residential VoIP services.  A few of our customers reported success using 1-VoIP, AXvoice, OOMA, Vonage, VoIPo, MagicJack, and even Google Voice, just to name a few options.

Question 5

Does Crossroads Fiber provide email service?

Accepted Answer

No. Customers will need to check with their current provider to see if they can keep their existing email. If not, there are plenty of free email services out there such as Gmail, Outlook and others.

Question 6

Does Crossroads Fiber offer television service?

Accepted Answer

At this time we only provide high-speed internet service. Customers that are interested in local TV stations can install a digital antenna. In addition, there are many streaming services available to provide access to many of the otheryour favorite TV programming.

Question 7

I Rent or Lease – Can I Still Get Service?

Accepted Answer

We have worked with property owners all over the city and would be happy to work with yours, too!  We have a landlord permission form that must be completed and sent back to us before we can proceed with your install.

Question 8

Is There a Charge for Installation?

Accepted Answer

For Residential Customers, and in most cases, no.  If an installation requires extra material or an extended period of time to install, additional hourly charges may apply.

Question 9

What Happens When My Service is Installed?

Accepted Answer

After you apply for service, we will contact you to schedule an appointment to survey the outside of your home, take some measurements and notes as well as the inside of your home where you prefer to have the ONT located.  After this survey is completed, we will reach you again to schedule the install.

Question 10

Is There a Minimum Commitment?

Accepted Answer

Yes.  We require a six (6) month commitment.

Question 11

Can I Change My Speed/Price?

Accepted Answer

Yes!  Give our office a call and we will change your package selection after your first billing cycle.

Frequently asked questions