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Privacy Policy

Revised March 2019

Chicopee Electric Light (doing business as “Crossroads Fiber”) is committed to protecting our customers’ privacy. The information we collect is only used to process orders, service our customers, and meet legal and regulatory requirements.


Crossroads Fiber does not share, disclose or sell any personally identifiable information collected at this site with other companies, except to process your orders or by express authorization. Such information may be used to identify you within Crossroads Fiber or vendor systems. Crossroads Fiber may use your email address to contact you if we have questions about your orders, billing or about the services we may provide to you. Crossroads Fiber may also use your email address to notify you about new service offerings, or other information. Crossroads Fiber may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, to adhere to regulations or court order, or to enforce our website terms of use. Crossroads Fiber uses security techniques to protect customers’ personal information. When you are paying online, your personal and credit card information is encrypted to a secure server. The Crossroads Fiber server recognizes the domain names and pages that you visit. This data is gathered for quality control and for the improvement of our site. Additionally, such information (e.g. surveys, registration pages, websites, email addresses) is collected to respond to your inquiries. Crossroads Fiber is not responsible for the privacy practices of any other web site found via link from this Crossroads Fiber website. Please review the privacy practices of these linked web sites before submitting any personal information.

If you believe that someone has improperly used personally identifiable information about you, please contact us immediately at (413) 598-8311

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