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Crossroads Guardrails

Simple, flexible controls for screen time, apps, and content

Crossroads Guardrails helps you create and enforce online rules for the users and devices on your home network. It includes tools like app usage reporting, application filtering, screen time schedules, and content filtering—all managed in the Command IQ app

What Is Crossroads Guardrails?

Crossroads Guardrails is an app-based set of parental controls that lets you set screen time limits, filter content, block or allow apps, and view app usage for people and devices on your home network.

With Crossroads Guardrails, you can: 

  • Prioritize apps and devices so your most important activities stay smooth

  • See app usage by profile broken down by day, week, and month

  • Block or allow specific apps by profile

  • Schedule Internet downtime for homework, bedtime, and family time during the times you choose, by day of week and time of day

  • Filter content, including blocking websites across predefined categories (15 categories are supported) 

  • Filter apps (block or allow) by profile (service includes a searchable list of apps)

Included at No Cost 

Crossroads  Guardrails is included at no additional cost for residential subscribers who have our Crossroads Wi-Fi-router.

What You Can Do with Crossroads Guardrails

How to Access Crossroads Guardrails

1) Confirm you have a U6X router

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If you do not have a U6X and wish to upgrade, please contact Customer Service for more details.

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2) Download the Command IQ app

Search “CommandIQ” in the Apple App Store or Google Play and install the app. Command IQ is the app where you manage your home Wi-Fi experience and access services like Crossroads Guardrails and Crossroads Shield.

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3) Sign in and follow the in-app setup

Enable Crossroads Guardrails for the people and devices you want to manage.

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Questions?
Call Customer Service: (413) 377-6250 (Mon–Fri, 8:00am–4:00pm) or 24/7 Support: (413) 592-3243.

Frequently Asked Questions

Is there a cost for Crossroads Guardrails?
Crossroads Guardrails is available at no additional cost for Crossroads residential subscribers with our Wi-Fi router.

Do I need the Command IQ app?
Yes. Command IQ is where you enroll and manage settings for Crossroads Guardrails. 

What can I control with Crossroads Guardrails?
You can set schedules for Internet downtime, view app usage, block or allow apps, and enable content filtering across predefined categories. 

Does Crossroads Guardrails work when my child is off the home Wi-Fi?
Crossroads Guardrails controls are designed for users and devices connected to your home network.

How can I get help setting it up?
Our local team is here to help. Call (413) 377-6250 (Customer Service) or (413) 592-3243 (24/7 Support).

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