Seasonal Program
Keep your home connected while you’re away.
Heading out of Chicopee for a month or more? With the Crossroads Fiber Seasonal Program, you can keep your Internet connection active for smart thermostats, cameras, and video doorbells while you’re away for just $9.95 per month.
Your Internet speed will be reduced to 5 Mbps, giving compatible connected devices the Internet access they need without requiring you to maintain your regular residential speed and rate while you’re gone.
Call (413) 377-6250 to activate the Seasonal Program.
Stay Connected While
You’re Away
Whether you’re heading south for the winter, spending the summer somewhere else, or simply planning to be away from home for an extended period, we make it easy to keep essential smart-home devices connected.
During your time on the Seasonal Program, your Internet service will remain active at 5 Mbps, sufficient for accessing devices such as:
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Smart thermostats
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Security cameras
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Video doorbells
When you return, Crossroads Fiber will restore your originally contracted Internet rate and speed.
Seasonal Program Details
The Crossroads Fiber Seasonal Program is available to residential customers with accounts in good standing.
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Seasonal rate: $9.95 per month
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Internet speed: 5 Mbps
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Minimum program length: 1 month
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Maximum program length: 6 months
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Program availability: Once in a rolling 12-month period
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When you can enroll: Any time of year
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Start and end dates: Must occur on the first day of the month
The seasonal monthly rate and reduced speed begin on the first day of the month the program is activated. When the seasonal period ends, your account will return to your originally contracted rate and speed.
Make Billing Easy While You’re Away
Consider setting up Auto Pay for your Crossroads Fiber Internet service before you leave. It’s an easy way to keep your account current while you’re away.
Frequently Asked Questions
What is the Crossroads Fiber Seasonal Program?
The Seasonal Program lets eligible residential customers keep their Crossroads Fiber Internet connection active at a reduced speed and monthly rate while they are away from home for an extended period. Service is reduced to 5 Mbps for $9.95 per month.
What can I use the 5 Mbps seasonal connection for?
The seasonal speed is intended to provide sufficient Internet access for connected devices such as smart thermostats, cameras, and video doorbells.
How much does the Seasonal Program cost?
The Seasonal Program costs $9.95 per month while your account is enrolled.
How long can I use the Seasonal Program?
You may enroll for a minimum of one month and a maximum of six months.
Can I use the Seasonal Program more than once a year?
You may participate in the Seasonal Program one time during a rolling 12-month period.
Do I have to enroll during the winter?
No. The Seasonal Program is available throughout the year. It can be used whenever you will be away for at least one month, provided you meet the program requirements.
When can my seasonal service start and end?
Your seasonal service must begin and end on the first day of a month.
Who is eligible for the Seasonal Program?
The program is available to Crossroads Fiber residential customers with accounts in good standing.
What happens to my Internet service when I return?
When your Seasonal Program period ends, your account will return to your originally contracted rate and Internet speed.
Does the Seasonal Program count toward my initial six-month service commitment?
No. The Seasonal Program is separate from a new customer’s initial six-month service commitment. If you enter the Seasonal Program before completing that commitment, the commitment period will pause and resume when you exit the Seasonal Program.
How do I activate the Seasonal Program?
Call Crossroads Fiber at (413) 377-6250 to activate seasonal service.